Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

The Specialist – Integrations & Middleware is a critical member of the Integration and Middleware team, ensuring effective delivery and stable operations of all our middleware products. The successful candidate must exhibit a high standard of excellence, creativity, enjoy challenges, and be results driven.

The role is involved in the planning, implementation, and operations of integration products, such as Azure integration services and IBM Integration tools. This position’s key responsibilities include incident management, root cause analysis, and problem resolution, as well as project coordination, solution design, automation, and implementation.

Key deliverables include:

• Work with operational partners to ensure the supportability of new features and products, as well as providing timely technical support and fixes to production applications.
• Preparation of change management documentation and implementation of complex system changes in accordance with WestJet ITSM policies and procedures. This role requires close collaboration with other Westjet IT support teams.
• Coordination of build activities across systems and conducting integration testing activities, or supporting these activities as required.
• Production of detailed designs and documentation using required standards, methods, and tools, including prototyping tools where appropriate.
• Ensure platforms and solutions in Integrations and Middleware are highly available, reliable, maintained and supported. Actively seek ways to improve system robustness, resilience, and stability.
• Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements and have the know-how to take full accountability for actions taken and decisions made.
• Ensures daily support and a high level of 24x7x365 service availability. This role requires on-call rotation and high availability (24/7) during on-call periods.
• Coordinate with teams to diagnose and resolve incidents within agreed resolution times while maintaining ownership and providing frequent status updates to stakeholders.
• Work with IT Security to ensure WestJet Data Policies are respected.
• Provide specialized technical expertise in the overall analysis of the design and architecture of systems. Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources, and proper integration between multiple systems and technologies.
• Actively seek out and introduce efficiencies through automation, dashboards, and monitoring.
• Analyze and review the effectiveness and efficiency of existing systems, and develop strategies for improving, or further leveraging, these systems.
• Interact with application end-users to maintain active involvement and understanding of the business priorities.
• Mentor, support, and guide team members and initiatives.

Experience and qualifications:

• Bachelor’s Degree in Computer Science and 8+years of integration experience with Azure Integration services and/or IBM Integration products, or an equivalent combination of training and experience.
• In-depth working experience with the Azure cloud platform and various integration services offered by Azure, including:
  • APIM 
  • Service Bus / Event grid
  • App services / Function App / Logic Apps
  • AKS
  • Azure storage accounts
• Working experience in EAI (Enterprise Application Integration) software packages such as IBM Datapower , IBM MQ, IBM ACE (App Connect Enterprise) or IIB , and Kafka.
• Good knowledge of terraform scripting, OpenAPI specification (OAS), modeling data with JSON, as well as an understanding of PCI DSS, GDPR, and PIEPEDA standards.
• Nice to have: Programming expertise in any 2 of the following languages:
  • Development of CI/CD pipelines using Terraform, Bicep templates , Ansible
  • Service Oriented Architectures – SOAP, WSDL & Restful Services using RAML or Swagger.
  • Perl, Shell Scripting, XSLT
• Recognized experience in overseeing the planning, design, development and/or the implementation of application software and hardware solutions, systems, or products.
• Ability to effectively prioritize and execute tasks in a fast-paced and high-pressure environment.
• Strong communication (both verbal and written) and interpersonal skills to facilitate interactions with vendors, support teams, and business groups.
• Highly organized and able to multi-task in a high pressure, fast paced and cross-functional environment.
• Experience working in a highly collaborative, team-oriented environment.
• Excellent analytical, problem solving, goal orientated, and relationship building skills.
• Ability to present ideas, negotiate, facilitate and problem solve.
• Demonstrate sound judgment regarding confidential and sensitive matters.
• Solid understanding of ITIL processes and documentation standards.
• Advanced knowledge and experience with Continuous Integration and Continuous Delivery.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.  

LI-TO1