Job Description:

Accountabilities
⮚ The job holder is responsible for providing daily support to Airlines or MROs regarding
Parking & Storage/Return to Service inquiries;
⮚ The job holder is responsible for facilitating transnational collaboration, coordinate and
follow up on customer inquiries;
⮚ The job holder is responsible for the answer of Junior-level technical issue of Parking &
Storage/Return to Service;
⮚ The job holder is responsible for the P&S/RTS front desk performance and to drive
continuous improvement related to Customer Front Desk process, tools, governance to
ensure the best queries answer is provided to our customers.
 

Dimensions
⮚ Part of 24/7 Front Desk organisations
⮚ Customers are potentially all Airbus customers worldwide
⮚ 2500 queries per year related to P&S and RTS
⮚ Management of subcontractor quality
⮚ All Airbus Platforms
⮚ Main stakeholders: 1S, 1x, QBOI, SB, SR, SIMYx, SIMCx, SID, 1IAZE & 1IAZU

Main activities
⮚ Dispatch to the right department, Answer to the internal & External daily P&S queries, to
meet the Customer satisfaction, Quality and On -time delivery performances.

⮚ Assess the specific status of an aircraft in case of deviations to the maintenance
procedure and define recovery actions to return the aircraft to airworthy conditions.
⮚ Identify risk of unsafe or unsecure conditions related to Parking & Storage conditions.
⮚ Escalate any blocked query/risk to the organization to ensure a timely response to the
customer
⮚ Preparation of the COF associated to the RDAF/FCD studies.
⮚ Represent Airbus in front of Airworthiness Authorities, Customers (airlines and lessors) or
Industry stakeholders in the field of expertise.
⮚ Manage the quality check to ensure the answer is provided on time and on quality;
⮚ Improve customer satisfaction.

Experience & Skills
⮚ Bachelor degree or above in Aeronautics, Aerospace Engineering;
⮚ the part 121/145 regulations and environment, Aircraft maintenance and airlines
operations. in the field of Maintenance and Engineering is a plus.
⮚ 3-5 years’ experience in configuration management (structure or system) & engineering
domain on airbus aircraft;
⮚ Knowledge of aeronautical/mechanical/avionics/structure engineering;
⮚ Knowledge about Airbus documentation (SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL,
MRBR, ALS/ALI etc…);
⮚ Proficiency in spoken and written English and Chinese;
⮚ Able to work in a multicultural and international environment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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