At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us and make a difference by delivering top-tier medical services that support our employees health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As Medical Benefits Manager - Medical Provider Network, you will lead the strategic development, optimisation, and oversight of the global medical provider network serving employees across various insurance categories, with a key focus on cost containment, operational efficiency, and quality of care

In this role, you will:

• Conduct comprehensive domestic and international research on medical networks, including benchspaning services, prices, and quality through surveys and comparative studies. Analyse findings and present recommendations for preferred providers.
• Manage the full contracting process with medical providers, ensuring compliance with departmental guidelines while negotiating cost-effective tariffs without compromising quality. Collaborate with Procurement & Logistics on tender processes.
• Ensure that the quality of medical services provided is at a satisfactory level through creating and updating appropriate benchspans, monitoring adherence, providing periodic feedback to providers and working with them to rectify any issues. Proactively communicate and resolve any complaints received concerning providers.
• Establish and monitor benchspans for medical service quality, ensuring compliance with policies and SOP adherence. Address complaints, provide feedback, and work with providers to rectify issues, maintaining high service standards.
• Build and maintain strong relationships with medical providers, including hospitals, clinics, pharmacies, and health officials. Keep stakeholders informed of policy changes and conduct training sessions as needed to enhance collaboration.
• Develop and continuously refine a comprehensive medical network strategy that supports existing and future needs. Assess risks, financial impacts, and key requirements while ensuring alignment with broader Medical Services policies.

In order to be successful in this role, you must meet the following requirements:

• Degree in health care, medical administration or business and a minimum of 8 years of experience in medical administration or management.
• Experience in a supervisory role.
• Knowledge of the UAE Medical environment
• Knowledge of global healthcare

Youll have an edge if you have:

• Master Degree in Business Administration.
• Project Management Skills.
• Written & verbal Arabic skills.

Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.