Date Posted:
2025-07-30Country:
IndiaLocation:
ARINC India Private Limited, 404, Tower A, 4th Floor, Unitech Signature Towers, South city-1, NH-8, Gurgaon-122001, Haryana, IndiaPosition Role Type:
UnspecifiedJob Title: Site Manager – Airport IT Operations
Location: Cochin Airport
Job Type: Full-Time
Work Schedule: 24x7x365 Oversight (Shift-Based Staff Management)
About the RoleWe are seeking a seasoned and dynamic Site Manager to lead a large team of IT maintenance and support personnel at a major airport site. In this role, you will ensure uninterrupted delivery of mission-critical airport IT systems and services, including CUPPS, CUSS, SBD, AOS, and other aviation infrastructure. As the primary customer liaison, you will be accountable for operational excellence, customer satisfaction, and the proactive management of all onsite technical operations.
This is a high-impact leadership role requiring a blend of technical expertise, people management, and stakeholder engagement to ensure 24x7x365 availability of systems essential to airport and airline operations.
Key ResponsibilitiesLead, mentor, and manage a large on-site IT support and maintenance team, fostering a proactive, customer-focused environment.
Serve as the single point of contact for all operational and technical matters across a wide range of airline and airport authority stakeholders.
Ensure continuous operation and optimal performance of all airport IT systems including CUPPS, CUSS, SBD, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other infrastructure.
Oversee 24x7x365 staff scheduling, shift management, and on-site personnel administration including hiring, evaluations, disciplinary actions, and promotions.
Review technical and support specifications; propose improvements to maximize customer value and SLA compliance.
Interface with customer and corporate leadership to communicate performance metrics, project statuses, incidents, and operational risks.
Lead incident response and recovery for critical system outages, ensuring minimal disruption to flight and passenger operations.
Develop, document, and implement on-site policies, procedures, and training programs to ensure staff readiness and compliance.
Conduct regular performance reviews with airline and airport customers; present reports on service levels, system reliability, and improvement opportunities.
Promote a culture of continuous improvement and implement quality control programs to raise the bar on service delivery.
Required Qualifications10+ years of experience in airport operations or IT service delivery in aviation environments.
Proven, hands-on expertise with critical airport systems, including:
CUPPS, CUSS, SBD, AODB, AOS, RMS, Bag Messaging, Biometrics, FIDS, and Security Gates.
Bachelors degree in a relevant field or an equivalent combination of education, training, and experience.
Strong project management capabilities with a track record of coordinating complex technical projects in live operational environments.
Demonstrated leadership in personnel and performance management with experience in team building and staff development.
Exceptional communication skills—able to engage with stakeholders from front-line staff to senior executive levels.
Crisis management experience with the ability to lead teams during high-pressure outages affecting flight operations.
Familiarity with SLAs, ITIL processes, change management, and continuous improvement methodologies.
Preferred QualificationsPMP, ITIL, or similar project/service management certifications.
Experience with Collins Aerospace, SITA, or other major aviation IT system providers.
Prior experience managing multi-vendor, multi-airline technical environments.
Experience in developing and conducting end-user training and documentation.
Why Join Us?Be a key operational leader supporting the smooth functioning of one of the most complex IT environments in the world—airports.
Work at the intersection of technology, operations, and customer service.
Drive innovation and continuous improvement in critical airport systems.
Lead a high-performing team and make an impact every day.
Ready to lead IT operations at the heart of airport functionality? Apply today to be part of a mission-critical team.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Group Term Life Insurance.
Group Health Insurance.
Group Personal Accident Insurance.
Entitled for 18 days of vacation and 12 days of sick leave annually.
Employee scholar program
Work life balance
Car lease program
National Pension Scheme
LTA
And more!
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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