Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Benefits and Compliance Support Representative will be responsible for timely and accurate handling of 3rd Party requests in relation to Air Canada employees, retirees and former employee employment files, Benefits reports, and employee document handling.
Responsibilities:Responsible for the day-to-day handling of 3rd Party requests for employee information (3rd Party requestors are mainly, but not limited to; Government agencies such as Canada Revenue Agency (CRA), Revenue Québec, Service Canada, CPP and QPP, law firms, financial institutions.Liaise with various internal stakeholders to obtain and/or review employee information such as payroll records, absence reports, job descriptions, personal information, copies of personal files, general pension and benefit information and ensuring the guidelines of the Personal Information Protection and Electronic Documents Act (PIPEDA) are followed.Responsible for the day-to-day handling of Power of Attorney (POA) requests by obtaining and reviewing all required documents prior to submitting to our HR branch for approval.Be the liaison between the POA Agent and the HR Branch in obtaining documents and obtaining further clarification as required.Responsible for the day-to-day handling of the Non-Resident process by communicating with non-resident retirees, validating of tax forms, CRA approval letters and taxation rates, and ensuring all are in accordance with the CRA’s tax treaty rates.Act as primary contact between third party and Air Canada Human Resources and ensure the accurate and timely processing of requests.Assist with administrative tasks, including employee ID card processing and the handling of incoming and outgoing mail.Process pension transactions in accordance with the Standard Operating Procedures (SOP) of the Benefits Administration systemParticipate with the analysis and implementation of new processes while improving existing procedures.Escalate processing issues with regards to day-to-day processing.
QualificationsMinimum of college degree with relevant experience PeopleSoft knowledge and experience an asset.Strong written communication skills in both French and EnglishAbility to exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion at all times when dealing with employees and sensitive situations.Ability to work under pressure with speed and accuracy and establish priorities while maintaining a high customer service level.Demonstrated customer-service orientation and high degree of diplomacy.Ability to work in a team-oriented environment.Excellent interpersonal and communication skillsAbility to quickly learn new systems.Proficient computer skills using Microsoft Office: Word, Outlook, PowerPoint and Excel and ability to manipulate data and produce correspondence, reports and other documents.Ability to translate Reports and Queries into common terms.Understanding of payroll, an asset.Bilingual (French and English)Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic RequirementsBilingual (English and French)
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
