At Emirates, our Airport Services team is the heart of our world-class travel experience — ensuring every passenger enjoys a smooth, seamless, and memorable journey from check-in to boarding. Whether it’s assisting with ticketing, reservations, baggage, or special services, our team delivers the warm hospitality and precision Emirates is famous for.

Are you passionate about delivering world-class customer service and ensuring every journey begins with excellence? Emirates is looking for a dynamic and customer-focused professional to supervise the operations of our airport kiosk and ticketing desk. In this role, you’ll lead by example — resolving customer inquiries efficiently, driving revenue through ticketing and ancillary sales, and promoting our award-winning Skywards programme.

In this role, you’ll help customers plan their journeys with precision and care — handling reservations, fare calculations, and travel documentation while ensuring every interaction reflects Emirates’ exceptional service standards. You’ll also play a key part in driving ancillary sales by promoting upgrades, extra legroom, and baggage options, as well as showcasing our Emirates Skywards loyalty programme and a wide range of commercial products to enhance each customer’s experience.

Beyond sales, you’ll ensure smooth daily operations — supporting with special passenger cases, operational disruptions, and coordination across airport services to deliver seamless journeys from check-in to boarding

We’re seeking passionate and service-oriented professionals with a minimum of 12 years of schooling (or equivalent qualification) and at least 3 years of experience in reservations, sales, or ticketing within the airline or travel industry. The ideal candidate will have strong proficiency in a major Computer Reservation System and Microsoft Office tools, along with excellent communication skills in English — additional languages will be a plus. A customer-first mindset, attention to detail, and strong problem-solving abilities are essential to deliver the world-class service Emirates is known for.

If you have a passion for aviation, a flair for customer service, and the drive to go above and beyond — join Emirates and help us connect the world with excellence.

At Emirates, we offer competitive salary package.

You’ll enjoy outstanding travel benefits, and the opportunity to grow your career with one of the world’s most admired airlines.