At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Canada Operations Ltd. is looking for an End-User Support Specialist to join our team in Winnipeg, MB, reporting to the Information Technology Infrastructure Manager. This position is for a fixed term of 12 months in length.
The successful candidate will work within the team to provide support and technical expertise to a diverse group of users with a range of issues relating to hardware, software, peripherals and project support.
Position Responsibilities:
• Experience evaluating and communicating (both written and oral) technical information and solutions with customers, suppliers and teammates at all levels of the organization in a professional manner
• Supports the installation, configuration and maintenance of system hardware, software, peripheral products and audiovisual systems
• Maintains an inventory of existing equipment, and assists with the evaluation and purchasing of new equipment
• Performs incident management and resolves hardware, software and configuration problems with systems. Integrates security solutions into information systems.
• Documents and adheres to procedures, standards, best practices, configuration settings, and installation sequences on software and hardware.
• Works directly with other departments to ensure Information Technology hardware and software solutions meet business requirements and schedules
• Works both independently and as part of a team to multitask in a fast-paced environment with tight deadlines
This position is expected to be 100 onsite. The selected candidate will be required to work onsite at the Winnipeg office.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
• 2 years of experience in an IT support role
• 2+ years of experience working with and troubleshooting Windows (10, 11) and Microsoft Office (2019, 365)
• 2+ years of experience with computer component installation and troubleshooting
• CompTIA A+, Security+ certification or equivalent
• Able and willing to support on-call 24/7 rotation
• Must be legally able to work in Canada
• Individual must not pose a risk for safeguarding of controlled goods
• Must be eligible to handle US export-controlled data
Preferred Qualifications (Education/Experience):
• PowerShell scripting experience in automating tasks
• Familiarity with audiovisual hardware
• Dell Tech Direct warranty and repair services
• Experience with image capture and deployment tools (Norton Ghost, Acronis or equivalent)
• Experience working with Android mobile phone technology
• Experience troubleshooting laser printers
• Experience with Linux (Red Hat, Oracle, Ubuntu)
• Experience troubleshooting using remote support tools (Remote Desktop, Dameware)
• Knowledge of desktop hardening practices
This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.
Applications for this position will be accepted until Jun. 07, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
