IT Subject Matter Expert

Job Description:

Job Description
As a member of our team, you will join a diverse group of driven professionals who design the products and systems that support enhanced capabilities, protect national security, and keep critical information and infrastructure secure. With us, you will be able to make an impact while you hone your skills and grow in your career.

BAE Systems is looking for an experienced Information Technology (IT) Subject Matter Expert at a Senior level to join a strong team supporting our government customer. This position will provide the ability to make a significant impact to the mission.

The IT Subject Matter Expert Senior shall serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including related integrations.

Key Responsibilities:

Manage configurations, workflows, automations, and user roles across various projects.
Support enterprise users, optimize service delivery processes, and align Atlassian tools with ITSM best practices.

Job Requirements:

Required Education, Experience, & Skills

Excellent communication, troubleshooting, and training skills
Ability to translate business requirements into effective Jira/Atlassian solutions
Strong scripting or automation experience (e.g., Groovy, ScriptRunner, or PowerShell)
Demonstrated ability to support ITSM practices such as incident, change, and problem management
Experience integrating Jira with identity management, monitoring tools, and external platforms via REST APIs
Strong familiarity with the Atlassian ecosystem
In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types
5-7+ years of experience configuring and administering Jira Service Management in enterprise settings

Pay Information
Full-Time Salary Range: $130355 - $221603

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 112893BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Washington, Georgia, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs