At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

Manages a portfolio of mid to large sized accounts. Responsible for responding to RFPs, negotiating discount agreements and managing program performance. Primary focus to increase revenue, share and maximize program profitability through analysis, creation and implementation of Sales programs and new business development, ongoing account management and resolution of customer issues. Demonstrates understanding of the customer’s travel patterns, key influencer priorities and travel management practices. Uses consultative selling and leadership accessibility to build strong, “trust based” relationships within client hierarchy to establish United as a critical strategic business partner. Works closely with Sales leadership and joint venture airline partners. Highly visible within the business travel and local community.

• Portfolio maximization and opportunity analysis:
• Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty
• Responds to RFPs, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement
• Implements tactical pricing & incentives and leverages online booking tool display tactics in highly competitive markets and lucrative revenue streams
• Carefully monitors performance data and ensures that action is taken to quickly address opportunities and threats
• Supports new routes through data mining, identifying and targeting revenue/promotional opportunities across the portfolio and community
• Account management, business planning, and administration:
• Engages in day-to-day account management responsibilities; logs activities, account plans and progress towards assigned goals in Sales Force
• Captures competitive intelligence; develops monthly/quarterly customer reviews including performance reporting and preparation of client-facing presentation materials; maximizes ROI within an assigned budget and; resolves complex customer service issues
• New business acquisition: seek and target new business relationships: grows portfolio by identifying, cultivating and contracting new and incremental corporate and/or agency agreements
• Understands and promotes direct and alternate booking channels, including New Distribution Capabilities (NDC)
• Collaboration: coordinates client proposals and agreements with sales colleagues, alliance partners and internal departments: ensures agreement integration and revenue/share maximization.
• Client and industry engagement: cultivates healthy and productive business relationships with clients, including executive engagement
• Visible at client, industry, Business Travel Association (BTA), civic and, community events

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

• Bachelors degree or relevant work experience
• Relevant sales experience with increasing levels of responsibility or airline sales or travel industry experience (supplier, consultant, Travel Management Company, etc.)
• Foundational understanding of airline sales or travel industry sales
• Demonstrated general business acumen and financial aptitude
• Ability to create and deliver client-facing presentations
• Ability to cultivate business partnerships
• Strong negotiation skills
• Results oriented
• Quicky and effectively respond to the changing environment
• Team Player
• Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word)
• Must be legally authorized to work in United Kingdom for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• Three years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.)
• Experience or knowledge in Finance, Network Planning, Revenue Management, Marketing, Loyalty, and Alliances
• Knowledge and user experience of the companys systems and data sources used within Sales